We have a status which is called "Issue created in Jira". We know that we can create linked issues with the three dots in the right corner. After creating the issue we need to push the button "Issue created in Jira".
Is there a way to create an issue after we pushed the button "Issue created in Jira" like with an automation rule? That we don't have to create an issue using the three dots.
This would really help.
There is not yet a native automation rule for Jira Service Desk that covers this, please watch and vote for the following related issues to raise Atlassian's awareness of this scenario:
That being said, you may be able to already achieve this by foregoing the native Jira Service Desk automation engine in favor of a third party app, with the most obvious candidate being Automation for Jira (note that there is also a free Automation Lite for Jira Cloud version that may be sufficient if your won't execute more than 300 rules per month) - see e.g. Can I link issues with Automation for JIRA when I create a new issue? for a related scenario.
@Nadine Racine - I only just now noticed you response and that I messed up my answer here, sorry about that: Other than many apps, 'Automation Lite for Jira' has a separate Marketplace listing for the Cloud version, and I accidentally linked the Server version instead (now corrected). I hope you have found it yourself meanwhile, otherwise this correction might hopefully still help with your use case.
Thanks again. Maybe you can answer me one more question.
Can I decide which automation rule will be executed from the JSD automation or the Automation Lite for JIRA Cloud?
So, that I would just let the status change automation executed by the app and the other automations from the JSD.
Is this possible?
@Nadine Racine -Yes, JSD automation and Automation (Lite) for Jira are using two entirely separate automation rule engines behind the scenes, so conceptually you can mix and match them as you please.
Of course, you need to avoid interfering with yourself by creating loops (rules in both engines triggering each other), but whether this might be an issue depends on your specific use case, and the scenario at hand seems to be fine at first sight.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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