Create a knowledge base space error in Jira Service Desk

Greetings All, I have this issue, that I've tried solving but cannot figure out

image2017-1-5 15:4:3.png

Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass the traffic back and forth, JIRA = 8080  Confluence =8090

The following cross application features work flawlessly. – I was able to link the applications together (although it took some effort)

  • Creating JIRA Issues in projects from confluence
  • BROWSING Confluence issues in JIRA
  • Mentioning JIRA issues in confluence, makes them show up in JIRA

The one thing that doesn't work, is I cannot create new articles from inside JIRA (Service desk specifically) – When I do I get the error above

 

The response received from cannot be processed.


I suspect it has SOMETHING to do with Proxy Server settings, or my server.xml settings  which I only changed by adding these:

 

proxyName="<external JIRA URL>" proxyPort="80" scheme="http"/>

proxyName="<external confluence URL>" proxyPort="80" scheme="http"/>

 

Logs:

My logs (for either application)  are not generating or updating upon getting these errors

2 answers

1 accepted

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Hi Carl,

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip

Philip,

 

Thank you so much, that completely did the trick, I can't believe it was so easy!

You're welcome...glad to hear it worked smile

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Hi Carl,

this issue is marked as resolved, but I can't see what the resolution was. I'm experiencing the same issue. 

Could you share the resolution?

thanks!

Jacques.

Hi Jacques,

I think I answered this question but it looks like my answer disappeared!

My suggestion was:

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip

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