Create a knowledge base space error in Jira Service Desk

[Carl E. Allen]

Greetings All, I have this issue, that I've tried solving but cannot figure out

image2017-1-5 15:4:3.png

Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass the traffic back and forth, JIRA = 8080  Confluence =8090

The following cross application features work flawlessly. – I was able to link the applications together (although it took some effort)

• Creating JIRA Issues in projects from confluence
• BROWSING Confluence issues in JIRA
• Mentioning JIRA issues in confluence, makes them show up in JIRA

The one thing that doesn't work, is I cannot create new articles from inside JIRA (Service desk specifically) – When I do I get the error above

The response received from cannot be processed.

I suspect it has SOMETHING to do with Proxy Server settings, or my server.xml settings  which I only changed by adding these:

proxyName="<external JIRA URL>" proxyPort="80" scheme="http"/>

proxyName="<external confluence URL>" proxyPort="80" scheme="http"/>

Logs:

My logs (for either application)  are not generating or updating upon getting these errors

[Philip Armour · Accepted solution]

Hi Carl,

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip

[Carl E. Allen]

Philip,

Thank you so much, that completely did the trick, I can't believe it was so easy!

[Philip Armour]

You're welcome...glad to hear it worked 

[Jacques]

Hi Carl,

this issue is marked as resolved, but I can't see what the resolution was. I'm experiencing the same issue. 

Could you share the resolution?

thanks!

Jacques.

[Philip Armour]

Hi Jacques,

I think I answered this question but it looks like my answer disappeared!

My suggestion was:

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip