Create a knowledge base space error in Jira Service Desk

Greetings All, I have this issue, that I've tried solving but cannot figure out

image2017-1-5 15:4:3.png

Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass the traffic back and forth, JIRA = 8080  Confluence =8090

The following cross application features work flawlessly. – I was able to link the applications together (although it took some effort)

  • Creating JIRA Issues in projects from confluence
  • BROWSING Confluence issues in JIRA
  • Mentioning JIRA issues in confluence, makes them show up in JIRA

The one thing that doesn't work, is I cannot create new articles from inside JIRA (Service desk specifically) – When I do I get the error above

 

The response received from cannot be processed.


I suspect it has SOMETHING to do with Proxy Server settings, or my server.xml settings  which I only changed by adding these:

 

proxyName="<external JIRA URL>" proxyPort="80" scheme="http"/>

proxyName="<external confluence URL>" proxyPort="80" scheme="http"/>

 

Logs:

My logs (for either application)  are not generating or updating upon getting these errors

2 answers

1 accepted

1 vote
Accepted answer

Hi Carl,

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip

Philip,

 

Thank you so much, that completely did the trick, I can't believe it was so easy!

You're welcome...glad to hear it worked smile

Hi Carl,

this issue is marked as resolved, but I can't see what the resolution was. I'm experiencing the same issue. 

Could you share the resolution?

thanks!

Jacques.

Hi Jacques,

I think I answered this question but it looks like my answer disappeared!

My suggestion was:

Check that the Application Link between JSD and Confluence is using Oauth(with impersonation) rather than just Oauth. 

BR,

Philip

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