Create SD Queue without own reporters

[Deleted user]

I want to create a ServiceDesk Queue with all reporters without company own users.

As I can see isn't possible to make a exclude from user groups.

JQL:

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report is not in (memberof(company))

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi mattias,

If I'm looking at that the jql looks incorrect.  Should be

reporter in membersOf("")

Susan

[Deleted user]

i know. 

I want all users that are not in a specific group. "Real" Customer Accounts.

[Alexey Matveev]

reporter not in membersOf("")

[Deleted user]

It works!

I have another JQL issue.

How can I extend the Query to exclude specific labels?

I will see all tickets filtered with this query and all tickets without the defined labels.

When I append "AND != (mylabel)" it don't work.

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report not in (memberof(company)) AND labels != (mylabel)

[Jack Brickey]

try "and labels not in (label1, label2...)"

[Deleted user]

It works!

[Jack Brickey]

@[deleted]

Great! If you would, please accept Susan’s answer