Create SD Queue without own reporters

I want to create a ServiceDesk Queue with all reporters without company own users.

As I can see isn't possible to make a exclude from user groups.

JQL:

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report is not in (memberof(company))

2 answers

1 accepted

0 votes
Susan Hauth Community Champion Jan 18, 2018

Hi mattias,

If I'm looking at that the jql looks incorrect.  Should be

reporter in membersOf("")

Susan

i know. 

I want all users that are not in a specific group. "Real" Customer Accounts.

Alexey Matveev Community Champion Jan 18, 2018

reporter not in membersOf("")

It works!

 

I have another JQL issue.

How can I extend the Query to exclude specific labels?

I will see all tickets filtered with this query and all tickets without the defined labels.

When I append "AND != (mylabel)" it don't work.

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report not in (memberof(company)) AND labels != (mylabel)

Jack Brickey Community Champion Jan 19, 2018

try "and labels not in (label1, label2...)"

Jack Brickey Community Champion Jan 22, 2018

@Matthias Doering

Great! If you would, please accept Susan’s answer

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

778 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot