Create SD Queue without own reporters

I want to create a ServiceDesk Queue with all reporters without company own users.

As I can see isn't possible to make a exclude from user groups.

JQL:

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report is not in (memberof(company))

2 answers

1 accepted

0 vote
Susan Hauth Community Champion Jan 18, 2018

Hi mattias,

If I'm looking at that the jql looks incorrect.  Should be

reporter in membersOf("")

Susan

i know. 

I want all users that are not in a specific group. "Real" Customer Accounts.

Alexey Matveev Community Champion Jan 18, 2018

reporter not in membersOf("")

It works!

 

I have another JQL issue.

How can I extend the Query to exclude specific labels?

I will see all tickets filtered with this query and all tickets without the defined labels.

When I append "AND != (mylabel)" it don't work.

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report not in (memberof(company)) AND labels != (mylabel)

Jack Brickey Community Champion Jan 19, 2018

try "and labels not in (label1, label2...)"

Jack Brickey Community Champion Jan 22, 2018

@Matthias Doering

Great! If you would, please accept Susan’s answer

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