Count existing Service Desk agents

Is there any way to find how many users are currently using my Service Desk instance as would-be agents in the version 2 pricing schema?  I found out today that collaborators will not be able to transition issues.  (Correct me if that's wrong)

Thanks!

3 answers

Robert, under the People tab in the service desk, you can view the breakdown of who is an Agent, Customer, or Collaborator.  

image2014-11-5 16:16:23.png

Correct, Collaborators are other JIRA users in your system who can interact with issues in JIRA Service Desk projects to a limited fashion. See the specifics - Collaborator actions

I was hoping to count the number of my existing 'Service Desk Team' users, so that I can gauge which pricing tier is right for our team.

Thanks for the Collaborator URL as well.

Ok, I see the "would-be" now. Thanks for clarifying.

Ok, I understood you already had them defined as Agents. What you can do is run a query against your JSD project tickets and see who the assignees are - maybe start with resolved issues as this should tell you which users are closing them out. ie = project = <projectKey> and resolution is not empty order by assignee

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

786 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you