Could not access customer portal

I'm using JIRA (v6.3.6#6336) and Service Desk 2.0.2.

I want to give to my customers access only to Customer Portal.

I've added test customer - "user". I've added "user" to Project Role:

people SD.png


Check Roles and Permissions:

Project Roles.png


Project Permission.png


But when I try to login by this user, I've gotten an error:



Here is "user" groups:



Where is the problem?

2 answers

1 accepted

I've already found how to fix this!

The problem resolved after updating the license. 

Thank you!


I'm glad to hear that, Sergey. Cheers.

0 vote

Hi, Sergey.

Have you created user via the Service Desk? Where you only add the user's email.

When created via the Service Desk they should have only access to Customer Portal and should be able to log in.

I hope it was helpful.

Kind regards.
Jaime Kirch da Silveira. 

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