Could not access customer portal

I'm using JIRA (v6.3.6#6336) and Service Desk 2.0.2.

I want to give to my customers access only to Customer Portal.

I've added test customer - "user". I've added "user" to Project Role:

people SD.png


Check Roles and Permissions:

Project Roles.png


Project Permission.png


But when I try to login by this user, I've gotten an error:



Here is "user" groups:



Where is the problem?

2 answers

1 accepted

This widget could not be displayed.

I've already found how to fix this!

The problem resolved after updating the license. 

Thank you!


I'm glad to hear that, Sergey. Cheers.

This widget could not be displayed.

Hi, Sergey.

Have you created user via the Service Desk? Where you only add the user's email.

When created via the Service Desk they should have only access to Customer Portal and should be able to log in.

I hope it was helpful.

Kind regards.
Jaime Kirch da Silveira. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,848 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you