It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Copying Avatars over to new JIRA instance

Luca Sokoll Jun 20, 2014

I've created a new JIRA instance, copied over the avatars folder and re-indexed the instance several times. I have cleared my browser cache several times, restarted JIRA and also rebooted the server several times. I still don't see the avatars appear on the new instance. I've made sure all permissions are recursively the same as the original JIRA instance. No change.

Please help? :)

3 answers

0 votes
Joe Wai Tye Atlassian Team Jun 20, 2014

Hey Luca, just to be doubly sure here, but when you copied over the avatars folder to the new instance, it was copied into the "<JIRA HOME>/data" folder right? The avatars folder should be within the data folder.

0 votes
Danilo Conrad Atlassian Team Jun 21, 2014

Hi Luca,

Just so we can better understand the problem - Did you algo migrate your JIRA data (XML Backup) from the instance which was previously using the avatars to the target new instance?

That is because the avatars information is also stored in the DB (see this link), and unless the information about the avatars is there, moving the avatars folder will not make JIRA automatically identify the files in there.

Cheers,

Danilo

0 votes
Luca Sokoll Jun 26, 2014

Hi Danilo,

Thanks - that's what was wrong. The database I'm using is a fresh database - I thought I could copy the avatars over on their own and it would work but sadly not.

Cheers for your help.

Luca

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

852 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you