I've created a new JIRA instance, copied over the avatars folder and re-indexed the instance several times. I have cleared my browser cache several times, restarted JIRA and also rebooted the server several times. I still don't see the avatars appear on the new instance. I've made sure all permissions are recursively the same as the original JIRA instance. No change.
Please help? :)
Just so we can better understand the problem - Did you algo migrate your JIRA data (XML Backup) from the instance which was previously using the avatars to the target new instance?
That is because the avatars information is also stored in the DB (see this link), and unless the information about the avatars is there, moving the avatars folder will not make JIRA automatically identify the files in there.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs