I've created a new JIRA instance, copied over the avatars folder and re-indexed the instance several times. I have cleared my browser cache several times, restarted JIRA and also rebooted the server several times. I still don't see the avatars appear on the new instance. I've made sure all permissions are recursively the same as the original JIRA instance. No change.
Please help? :)
Just so we can better understand the problem - Did you algo migrate your JIRA data (XML Backup) from the instance which was previously using the avatars to the target new instance?
That is because the avatars information is also stored in the DB (see this link), and unless the information about the avatars is there, moving the avatars folder will not make JIRA automatically identify the files in there.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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