Connect to Cloud JIRA Instances (Ubuntu) from local machine

[dhamu1010]

Hello Team,

I am installed JIRA on cloud (Ubuntu), Installation is successful but i am not able to connect from my local network(Machine) to JIRA on cloud (Ubuntu) with http://<IPAddress>:8080, but from my local network(Machine) i can connect to to cloud Ubuntu using ssh (using terra term with SSH key), for me it seems no firewall issues but something stopping to connect using http, can you please look into my issue and help me in this scenario.

Thanks & Regards,

Damodar Kumar

[dhamu1010]

Thanks for your reply,

I am working on project network i can't share logs here, but i can precise for you,

Browser Error> This page can't displayed - Make sure the web address http://<myip>:8080 is correct

ps -ef | grep java and ps -ef | grep JIRA >> clearly indicates the tomcat/JIRA is running

wget http:<myip>:8080  - I run wget on ubuntu its connected (due to its local connection)

telnet <myip> 8080 from my local network - not connected

ping <myip> from my local network - not connected

in atlassian logs i am not find any traces as my connection not reached till Ubuntu JIRA

Regards,

Damodar Kumar

[Nic Brough -Adaptavist-]

Right, you've run into a bit of Atlassian-speak here which makes your question wrong.  Atlassian has a "Cloud" service, but you can't do what you've said you have with it.  Allow me to correct it a little bit (note that "server" also has a specific meaning):

I am installed JIRA on a remote Ubuntu server, Installation is successful but i am not able to connect from my local network(Machine) to my new JIRA Server installation with http://<IPAddress>:8080, but i can connect to the operating system using ssh.

This suggests that either you changed the port for Jira, but more likely, it's not running, or a firewall is blocking it.

Can you tell us:

• What the error is in the browser
• What an ssh session reports as running (try "ps -ef | grep java" to see if Jira/Tomcat is running)
• What the log file says for Jira (again, ssh in, and go to <jira home>/logs and look at atlassian-jira.log)