We are a software team using JIRA 6.x / Confluence / Bitbucket / HipChat on site. Now we want to add JIRA ServiceDesk for Software tickets and Infrastructure tickets. What is the best setup?
I don't really like the idea of having two JIRA instances trying to synchronize tickets between JIRA Software and JIRA ServiceDesk.
Although JIRA Service Desk and JIRA Software are now applications rather than add-ons, they can still be installed on the same base.
I assume you have JIRA Software installed already - log in as an admin, go to "manage applications" and add Service Desk.
Can we have the Service Desk added to JIRA Software, but hosted in a different server? Or even use the cloud based version for the Service Desk.
The reason for this requirement is that we only use JIRA Software internally, so our internal server is fine, but JIRA Service Desk would require external access and we would like to have it hosted in a different server.
I don't really know how I can explain more.
You have JIRA-1 on server 1. You have JIRA-2 on server 2. You add Service Desk to JIRA-2
JIRA-1 and JIRA-2 are separate independent systems. If you want them to communicate with each other, decide on what you want them to exchange, and then find or write something to do it.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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