We are a software team using JIRA 6.x / Confluence / Bitbucket / HipChat on site. Now we want to add JIRA ServiceDesk for Software tickets and Infrastructure tickets. What is the best setup?
I don't really like the idea of having two JIRA instances trying to synchronize tickets between JIRA Software and JIRA ServiceDesk.
Although JIRA Service Desk and JIRA Software are now applications rather than add-ons, they can still be installed on the same base.
I assume you have JIRA Software installed already - log in as an admin, go to "manage applications" and add Service Desk.
I have two instances separate, a jira software and jira service desk,they are communicated when they are configured in the option "link to applications", but I need to create an automation in Jira Service Desk that allows from a state determinate to create a ticket in a Jira Software project, how can I do it?
Can we have the Service Desk added to JIRA Software, but hosted in a different server? Or even use the cloud based version for the Service Desk.
The reason for this requirement is that we only use JIRA Software internally, so our internal server is fine, but JIRA Service Desk would require external access and we would like to have it hosted in a different server.
I don't really know how I can explain more.
You have JIRA-1 on server 1. You have JIRA-2 on server 2. You add Service Desk to JIRA-2
JIRA-1 and JIRA-2 are separate independent systems. If you want them to communicate with each other, decide on what you want them to exchange, and then find or write something to do it.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events