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Connect JIRA ServiceDesk and JIRA Software

We are a software team using JIRA 6.x / Confluence / Bitbucket / HipChat on site. Now we want to add JIRA ServiceDesk for Software tickets and Infrastructure tickets. What is the best setup?

I don't really like the idea of having two JIRA instances trying to synchronize tickets between JIRA Software and JIRA ServiceDesk.


4 answers

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Answer accepted

Although JIRA Service Desk and JIRA Software are now applications rather than add-ons, they can still be installed on the same base.

I assume you have JIRA Software installed already - log in as an admin, go to "manage applications" and add Service Desk.


For me it's new to install Jira, I installed now Jira SW but I want also install Servicedesk and integrate them in Jira SW server as I find it anymore on the Addons. Should I install it separately?  

No, go to "manage applications" in the admin interface and add the Service Desk in there.  You have closer integration when you're using SD and Software running in the same Jira Core.

Like Branden Miars likes this

Hi Everyone!


I have two instances separate, a jira software and jira service desk,they are communicated when they are configured in the option "link to applications", but I need to create an automation in Jira Service Desk that allows from a state determinate to create a ticket in a Jira Software project, how can I do it?




Milena Gonzalez

Can we have the Service Desk added to JIRA Software, but hosted in a different server? Or even use the cloud based version for the Service Desk.

The reason for this requirement is that we only use JIRA Software internally, so our internal server is fine, but JIRA Service Desk would require external access and we would like to have it hosted in a different server.

Yes, you can run JIRA Software and JIRA Service Desk on two different servers.

They will, of course, have completely separate data sets, so if you want them to share any data, you'll need to find/write a system to get them to talk to each other


Hi ,

I have the same case and i want to install JIRA service desk on different server , can you please explain the below point  how can i allow them to communicate to each other ? 

"you'll need to find/write a system to get them to talk to each other"

I don't really know how I can explain more.

You have JIRA-1 on server 1.  You have JIRA-2 on server 2.  You add Service Desk to JIRA-2

JIRA-1 and JIRA-2 are separate independent systems.  If you want them to communicate with each other, decide on what you want them to exchange, and then find or write something to do it.

Is it possible to add jira software over a pre-existing version of jira service desk?

Yes, we can add JSW over pre-existing JSD or vice. versa

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