Configuring portal interface

I need to find out more information regarding the configuring of the customer facing portal interface.  The basic portal is plain and does not have all the bells and whistles our requirements are asking for.  I know I need to mess with the source code, but also I am looking for info on the details of this and also any APIs that could hook into a third-party front-end or Apache.  Thanks.

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Rather than hacking into the source code yourself, you might want to consider Refined Theme for JIRA Service Desk.

Thanks Walter.  I'll review it to see what it's capaabilities are.  Have you worked with this add-on?  If so what have you guys been able to do with it?

This demo may give you a good idea of the capabilities.

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