Configure the welcome email to the Service desk

Hello,

How can we edit / configure the welcome mail to a new customer?

We can configure other events by templates, such as Request created, Public comment added ... etc ... but we do not see how to configure the welcome mail.

Regards,

 

José Antonio Chao. 

3 answers

1 vote
Susan Hauth Community Champion Jul 12, 2017

Hi Jose,

It's currently not possible, but it is a well voted request with Atlassian:  JSDSERVER-1708

Please add your vote.

Susan

The request for ability to configure welcome emails is https://jira.atlassian.com/browse/JSDSERVER-1386

Please up vote this request 

Hello Susan,

Thanks for you quicky answer... 

:-(( , we still waiting for this future request.

Regards,

José Antonio Chao.

Still waiting on this feature as well! 

Some of our users are getting confused with the Jira welcome email and are creating more support requests to clear up the confusion.

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