Configure Service Desk for regular customer updates

I'm looking for a way to update SD tickets every 30 minutes with a current status. Is this trivially doable?

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Hmm, not sure what you're asking. By current status, do you mean one of the status in the ticket's workflow? Do you mean update every 30 minutes in some automated manner?

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Published Aug 13, 2018 in Jira Service Desk

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