Configure Exchange 2010 without enabling IMAP

How do I configure JIRA to create tickets from email without enabling IMAP?



1 answer

0 votes

Enable POP3 (although I'd recommend IMAP over POP3), or write something in Exchange to dump incoming email out to files on the Jira server

The problem here is that MAPI, the protocol Exchange uses, is proprietary and closed source, and has a significant licencing implication if you want to use it elsewhere. IMAP is a much better protocol, more widely used, open and effectively free. So there's no incentive to use MAPI and Atlassian have not written anything to do it in Jira because it's not fair to increase costs for the majority who stick to better protocols. (Personally, if I had the resources, I'd do it as a plugin and then pass the licence cost onto the clients who insist on using it. In the real world, I highly recommend sticking to IMAPS)


Thank you for the quick response, we have enabled IMAP in our Exchange environmet, this solved the eror we were getting.

Now we are stuck on the very next step with configuring the mail handler, errors through setting changes with this error.

THe test failed :More Details

javax.mail.MessaginException: http://mailserver.domain.comwhile connecting to host http://mailserver.domain.comas user testhelpdesk@somecompany.comvia protocol 'imap. caused by java.netUnknownHostException:

Any suggestion or ideas are appreciated.

That's a DNS type error - your network can't resolve the name you've put into Jira for the mail server. (I'm assuming you've replaced your actual settings with the demo-type strings in your comment)

Yes, they are correct, just a stab at anonymizing. We will go at it from that direction and appreciate your input.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

40 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you