Enable POP3 (although I'd recommend IMAP over POP3), or write something in Exchange to dump incoming email out to files on the Jira server
The problem here is that MAPI, the protocol Exchange uses, is proprietary and closed source, and has a significant licencing implication if you want to use it elsewhere. IMAP is a much better protocol, more widely used, open and effectively free. So there's no incentive to use MAPI and Atlassian have not written anything to do it in Jira because it's not fair to increase costs for the majority who stick to better protocols. (Personally, if I had the resources, I'd do it as a plugin and then pass the licence cost onto the clients who insist on using it. In the real world, I highly recommend sticking to IMAPS)
Thank you for the quick response, we have enabled IMAP in our Exchange environmet, this solved the eror we were getting.
Now we are stuck on the very next step with configuring the mail handler, errors through setting changes with this error.
THe test failed :More Details
javax.mail.MessaginException: http://mailserver.domain.comwhile connecting to host http://mailserver.domain.comas user firstname.lastname@example.org protocol 'imap. caused by java.netUnknownHostException:http://mailserver.domain.com
Any suggestion or ideas are appreciated.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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