Configure Company-wide Customer Portal access

Dear Community,

I need to solve the following scenario to be able to use JIRA Service Desk as our Tool:

We have several customer companies, each having multiple customers (persons) that can issue a request via Rest-API. During the initial creation of the customer (person) we assign them to a group via the Rest-API (e.g. company-1, company-2 and so on). Now we would need a possibility that one of the persons per company - let's call them group-leaders - is able to view all issued requests from this customer company via the customer portal, while others should not be able to do so. Also it is important that they only see the issued requests from their company of course.

Is there any possibility to do so with JIRA Service Desk? During my research I wasn't able to find a way for this, also as we don't want to have Service Desk licenses for any of the customers - they all should only have the role of a customer.

Many thanks!

Best regards, Hans

2 answers

As a short push. Is my question already treated somewhere and I'm not able to find it or is it not formalized well enought? I would really appreciate any help. Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

709 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot