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Components tied to SLAs

Deleted user August 2, 2019

Hello peeps,

 

Would anyone happen to know if it is possible to associate a Component with a SLA? Currently, I can only see that an SLA is affected by particular ticket events such as responses, approvals, etc.

Thanks,

Jerry

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Ismael Jimoh
Ismael Jimoh
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August 2, 2019

No it is not. If you meant triggering SLA based on component.

If however you mean having a different SLA for issues with a particular component, this should be possible.

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Deleted user August 6, 2019

I do not see where I can associate a Component with a particular SLA though.

Would you happen to know where this setting is specifically?

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