Components of fields of a screen

HI, I am really confused by the fields of a screen.

I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments field automatically. Why? I am really confused by the fields on the screen.

For example, I cannot create a screen similar to the Resolved screen because I cannot access the built-in comments field.

Is there any rule which is not documented?

1 answer

1 accepted

0 votes
Accepted answer

Comments are automatically added to the workflow transition screens. If you create another screen with the 3 fields listed there, it should be similar to the "Resolve Screen".

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

177 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you