HI, I am really confused by the fields of a screen.
I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments field automatically. Why? I am really confused by the fields on the screen.
For example, I cannot create a screen similar to the Resolved screen because I cannot access the built-in comments field.
Is there any rule which is not documented?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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