Comments field on issue in JIRA SD Customer Portal

tha February 27, 2020

When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field.

The Detail of the issue is under the comments fields. When more and more comments are added to the issue, the details field describing the problem is no longer on the view able part of the screen.

Is it is possible to have the comment field under the details field?

I've checked the Jira Service Desk Screens, but cannot figure out which screen / screen scheme are used for the customer portal, seen from the customer point of view.

BR Tue

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Jack Brickey
Community Leader
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February 27, 2020

Unfortunately you cannot change this.

tha February 28, 2020

To bad :/. Thank you for quick reply.

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