When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field.
The Detail of the issue is under the comments fields. When more and more comments are added to the issue, the details field describing the problem is no longer on the view able part of the screen.
Is it is possible to have the comment field under the details field?
I've checked the Jira Service Desk Screens, but cannot figure out which screen / screen scheme are used for the customer portal, seen from the customer point of view.
BR Tue
Unfortunately you cannot change this.
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