Comment added notification to reporter set by an agent

Hey there,

when an agent creates an issue on behalf of a customer in the service desk front end, the ticket will be successfully created. But if the agent comments the issue, the customer (now set as reporter) will not be notification? Anyone have the same error or do we miss something in our configuration?

Cheers Julian

1 answer

0 vote
Timothy Chin Community Champion Feb 06, 2015

Have you checked the Notification Scheme on whether the right person gets the email notification? You can use this to check (https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper).

Hey, yes I've checked that. But afaik service desk overrides the notification scheme

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

387 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you