Closed notification being sent out

Robert Gonzalez October 3, 2018

Hi,

We have disabled closed notifications and ticket update notifications from being emailed out, but have an automation that still auto closes tickets after 3 days. The email notice for closed tickets is still being sent out despite this. When I run the notification helper, it tells me that it cannot send to recipients as it is disabled, so I'm not sure what else I can do here.

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Mohamed Benziane
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October 3, 2018

Hi ,

Your project is a jira service desk? Can you look at "customer notification" i think the email is activated here.

Sorry for my english

Robert Gonzalez October 3, 2018

Thank you, That lead me to finding this "Customer-visible status changed" there and disabling it. I will find out soon if that stops it.

Jason Selby February 24, 2020

Robert, did this fix the issue?

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