Hey @Jaime Garcia
You can definitely add that to the email.
You can also do this by Editing the template that is used in every email. The above solution will only add those fields to the one email but if you add it to template it would do it for every customer notification. This would make more sense for the Request URL.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events