Have a good one here.
We have a team that do not look at any of the service desk projects. However some of the requests that can be made through the customer portal need to be dealt with by them.
Is there a way to automate this whether through the service desk automation directly, or by getting the automation to transition within the workflow to a post function/trigger which will clone the ticket in to the project.
Your help is greatly appreciated
Community moderators have prevented the ability to post new answers.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events