Clone Issue to another project Service Desk automatically

Hi all,

Have a good one here.

We have a team that do not look at any of the service desk projects.  However some of the requests that can be made through the customer portal need to be dealt with by them.

Is there a way to automate this whether through the service desk automation directly, or by getting the automation to transition within the workflow to a post function/trigger which will clone the ticket in to the project.

Your help is greatly appreciated

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

257 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you