Have a good one here.
We have a team that do not look at any of the service desk projects. However some of the requests that can be made through the customer portal need to be dealt with by them.
Is there a way to automate this whether through the service desk automation directly, or by getting the automation to transition within the workflow to a post function/trigger which will clone the ticket in to the project.
Your help is greatly appreciated
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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