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Client Access to Service Desk

Jessica Hitchens
Jessica Hitchens July 2, 2020

Hello, 

 

Is there a way to give clients access to service desk to act on tickets without giving them visibility to other clients information?

The ask is that they be able to access the queues but only for their organization.

 

Thank you

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Trudy Claspill
Trudy Claspill
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July 2, 2020

Hi @Jessica Hitchens 

Are you currently grouping the individual client users into Organization defined in Service Desk? If so, then I believe if you set the Organizations field on the ticket all members of that Organization will be able to view and act on the ticket through the customer portal.

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