Changing Issue Type within a ticket

NSDC Support Admin June 6, 2017

Team,

Can we change the Issue type within one JIRA ticket.

For ex- My L1 team will receive the ticket with the issue type = Incident, then later ticket has to be passed to L2 team. So at this point can we change type of issue = Problem ? 

Regards

Shreshtha

 

2 answers

0 votes
somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 6, 2017

Hi,

You can use the Move button from the issue to transition it to another issue type.  You can use Moving an issue as a reference.

Cheers,

Branden

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 6, 2017

Yes.  If the issue type is on the edit screen, you can change it there, although the start and end type must be configured the same to do that.

If they are not configured the same, then you'll need to use "move -> <same project> -> new issue type"

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