Changing Issue Type within a ticket

Team,

Can we change the Issue type within one JIRA ticket.

For ex- My L1 team will receive the ticket with the issue type = Incident, then later ticket has to be passed to L2 team. So at this point can we change type of issue = Problem ? 

Regards

Shreshtha

 

2 answers

0 votes

Yes.  If the issue type is on the edit screen, you can change it there, although the start and end type must be configured the same to do that.

If they are not configured the same, then you'll need to use "move -> <same project> -> new issue type"

0 votes

Hi,

You can use the Move button from the issue to transition it to another issue type.  You can use Moving an issue as a reference.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

525 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot