We are currently trialing Jira Service Desk at our very small firm.
We want to continue to communicate with users seeking support with our email clients and use the service desk among ourselves to track email threads as incidents and to coordinate our work in the team. We don't want users to get email from a robot—that's not your style.
So I want to update the state of an incident in the service desk from my email client and therefore avoid the extra steps of logging in to JSD and doing it there (https://www.artima.com/intv/dry.html).
Is there a way to annotate the email somehow or use a specific email address (e.g. support-resolve@mydesk.atlassian.net) that will log my message to the user AND set the state to RESOLVED?
