We would like to create an automation that changes the issue type from "email" to "alert" for emails that are sent from our monitoring systems.
Is there a way to create a condition based on an email address of the sender?
I don't believe you can do that with standard JSD automation, but you could change the customer request type. That's what we do when we see an email request come in that comes from our monitoring services, we change the request type to Alert, and we change the priority.
You could look at automation for jira app, it might allow you to change the issue type.
Hope that helps
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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