Change email from display name when adding/inviting a new customer

[Deleted user]

Hello,

When we add a new customer is added in Jira Servicedesk online the customer receives an email from display name "ServiceDesk"  and e-mail address "jira@ourcompany.atlassian.net".

We like to change the display name from "ServiceDesk" into something more meaningfull like "ServiceDesk Ourcompany" but we don't know where or how we can change this.

Thanks in advance for your help!

Beste regards,

Rene

[Olga Videc]

Hello @[deleted] 

This should help :

System Administration -> System > General Configuration -> Edit Settings and change the "Email from"

https://confluence.atlassian.com/adminjiraserver072/configuring-jira-s-smtp-mail-server-to-send-notifications-829827255.html?_ga=2.147958199.1865388744.1550483980-899529972.1531837689

[Deleted user]

Thank you for your quick reply; in addition to this I am wondering if there is a users  organization variable (ie the user is our employee in Jira) I can use in the email which inform customers about for example a status update on an issue (configured under customer notifications in Jira)?

[Deleted user]

I have looked into your suggestion but there is nothing to configure in outgoing email settings? We are using Jira Servicedesk Cloud version.

[Olga Videc]

Hello, 

What i sent is for the server version, 

I think this can't be achieved with a cloud version

https://jira.atlassian.com/browse/JSDCLOUD-702?_ga=2.216793238.1865388744.1550483980-899529972.1531837689

Check this for organization part

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Is-it-possible-to-add-the-organisation-in-the-customer/qaq-p/748404