Change default redirect after login . to portals page

[Stefan Bogdan Cimpeanu]

Hello,

I'm lookig for a way to setup servicedesk so that if a customer goes to servicedesk.domain.com, after he's asked to login, to be redirected to servicedesk.domain.com/servicedesk/customer/portals , and not to the dashboard (which makes it virtually impossible to navigate back to portals).

I'm using nginx as a proxy for Servicedesk.

I'm also doing some other redirects in nginx, for short urls. Eg: servicedesk.domain.com/rs redirects to servicedesk.domain.com/servicedesk/customer/portal/7

location ~ /rs(.*) {
return 301 /servicedesk/customer/portal/7;
}

Thanks,

Bogdan

[Stefan Bogdan Cimpeanu · Accepted solution]

We actually did this with this hack:

in /servicedesk_install_home/atlassian-jira/WEB-INF/classes/templates/plugins/footer/footer.vm we added this code at the buttom:

<script>
$(function () {
if ($("a.login-link").text() == 'Log In' && window.location.href.indexOf("/secure/Dashboard.jspa") != -1) {
 window.location = contextPath+"/servicedesk/customer/portals" }
});
</script>

What this does is that if you visit servicedesk.domain.com will redirect you to servicedesk.domain.com/servicedesk/customer/portals which will redirect you to login page but with a back link reference, so after you successfully login, it'll get you to the customers portals view.

The draw back is that technicians don't really have a way to access technician view from here, unless bookmarked. For that we just added a custom message on the portals view like "If you're a technician, click here" that'll get them to servicedesk.domain.com/secure/Dashboard.jspa

[Dieter Brouckaert]

Thanks for the hack!

I've added the hack (with some modifications) into the Announcement Banner on our test environment.

The modified script I've added to the announcement banner is (in case someone is interested):

<script>
$(function () 
{
  if (($("a.login-link").text() == 'Log In' && window.location.href.indexOf("/secure/Dashboard.jspa") > -1) 
       || ($("input[name='login']").length > 0 && $("input[name='login']")[0].value == "Log In" && window.location.href.indexOf("login.jsp") > -1)
     )
  {
      window.location = contextPath+"/servicedesk/customer/user/login?destination=" + window.location.origin + "/secure/MyJiraHome.jspa" 
  }
});
</script>

In my redirect to the service desk login page, I've added a destination which is used after the login.
Technicians will be redirected to jira, while customers will stay on the portal

[Shyam]

In our case, the Customers get redirect correctly to the customer portal but for folks who are agents as well as customers on other projects always get redirected to the dashboard view post the okta authentication.

Any suggestions on how to fix this problem?

[Tiffany Owen]

Looking for these answers, also!