Change Service Desk status from Resolved if commented

[Brian Hassler]

I want to set up a rule so that Resolved tickets will go back to In Progress if someone adds a comment.  I inherited Service Desk administration and have no idea where to start with this.  Thanks.

[Semi Kefi [demicon GmbH] · Accepted solution]

Hello Brian,

go to project administration panel > Automation > Add rule > Transition on comment.

There you can configure it according to your requirements.

/Br

Semi

[Brian Hassler]

Thank you!