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Jira Service Management
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Change JIRA Service Desk Cloud URL

Change JIRA Service Desk Cloud URL

I want to find out if it's possible to use our company's domain as the Service Desk URL. Can this be done with JIRA Service Desk Cloud?

Rather than Company.Atlassian.net, I would like it to be Support.Company.com.

1 answer

2 votes

No, the Cloud URLs are fixed and can't be changed.

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That's a shame. I appreciate you letting me know!

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Do you know, if I were to go with JIRA Service Desk with Confluence on our server, would we be able to link that to a Cloud account for JIRA Software or JIRA Core?

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Hi Gary,

JIRA Service Desk is like an add-on that must sit on JIRA Core (or Software). So you can't segregate them.

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Good Morning Susan,

I appreciate you following up on this! It's a shame this can't be done, though I do understand why. Thanks again!

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Is it possible to change the Server URL to an external using an existing Certificate?

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Same answer - the url for Cloud is fixed

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I'm no longer on Cloud, I'm instead using Server, but I don't have any documentation on using an existing SSL cert to host our application.

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You should be able to use the documentation on using a new certificate, just skip the bit about generating the cert.

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