With a newly created Kanban board we wish to utilise the Component field to automatically assign jira tickets to the Component Lead. Unfortunately it is defaulted to Project Lead and I cannot change it. I have administrator permissions and have tried everything we know, even the project lead cannot unassign himself from this and we have searched/tried all options that were suggested in similar posts. Would really appreciate any assistance on this.
Okay, that sounds strange unfortunately. Next thing I'd like to try is, can you guide step by step through everything you do? And maybe please add a screenshot of the component configuration? Which version are you running on? Do you use any apps that could interfere with the auto-assignment? Any workflow post-functions maybe? The easiest thing to test would be. Create a new blank project please, set up a component with the default assignee and try to reproduce the behaviour.
Based on all the comments so far, Max does have a point. It does seem that there is a workflow post function assigning the tickets.
If it is a Service Desk project, see the Request Type fields as well just in case there is an Assignee field hidden with a preset value.
Correct regarding permissions but I can edit the component and component leads in the project. It is that I cannot get the default assignee to be the component lead with a jira ticket is created. The default assignee is the Project lead and I cannot change that to be the component lead.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
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