Cannot make LDAP work

I copied the LDAP configuration from another Jira installation that work's, but getting error: org.springframework.ldap.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001E5, problem 2001 (NO_OBJECT), data 0, best match of: '' ]

It can connect to LDAP but when testing with a user it show this error

1 answer

0 votes

Hi Philippe,

The error you're running into and that specific data code tells us the defined DN does not exist.  I would go back and verify the settings.

Double check the Fully Qualified Domain Name on the LDAP side, including the prefixes (cn, ou, etc.), and ensure that it matches your directory configuration within JIRA.

I would open the directory settings and make sure all the settings match between the two instances and if they do use the Troubleshooting LDAP User Management knowledge base for further troubleshooting steps.



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

724 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you