Cannot assign internal JIRA users as participants even though they are listed as "Collaborators"

I want all internal JIRA users in this specific JIRA group to be a Collaborator that can be assigned as "participant".

Currently, I cannot assign internal JIRA users as participants even though these users are in a JIRA group that is assigned to the Project Role "Service Desk Collaborators".

All internal JIRA users are listed n the Service Desk tab "People" / "Collaborators", but the "Remove Access" link is disabled.

I can only assign users as "participants" that are in the JIRA Project Role "Service Desk Customers".

What's wrong ?

Note: I added some "Collaborators" also to the "Customer" group, which made them assignable as "participant". 

1 answer

0 vote

Hi Peter,

Are your internal users listed under the People > Customers tab?

We can only add customers as participants, so if your internal users are only in the Collaborator tab they will only be able to access the requests via JIRA, not service desk.

hope this clarifies things.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

772 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you