I keep getting the message:
"You cannot add new agents because JIRA Service Desk cannot add users to the service-desk-agents group."
Steps I have taken:
When trying to create a new Service Desk I get the error
"In order for you to create a service desk, you need to be allocated an agent license. However, this is not possible because the agents group is misconfigured."
Are you using Crowd for user/group management? I have run in to this as well. I found the following, but I have not yet found a way to add the group attribute as documented (and have opened a support request). https://confluence.atlassian.com/display/SDKB/Unable+to+add+user+to+group+error+while+creating+a+new+Service+Desk?utm_source=SAC&utm_medium=provide_details
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot