Can you transfer an account and all of it's projects & tickets to a new company's JIRA?

Need to export or move 1 whole account - multiple projects, sprints and tickets for a client, they are moving forward by creating their own JIRA Account.   I can't do a download as we have multiple clients in our JIRA and need to just export /transfer 1 client account. Is there a way to do this?

3 answers

1 accepted

Thank you @Nic Brough [Adaptavist] & @Juan Felipe Cardona - I did contact JIRA Support as suggested.

For others with this question, here is the response from JIRA Support:

I'm afraid in the OnDemand environment there is not a super easy way to do this, but there are a few options which I'll list below.

  1. Create a backup of the data you currently have, create a backup, and restore to a free OnDemand trial instance. Delete the data they do not need to see and create a backup in the trial instance
  2. Create a backup of the data you currently have, create a backup, and restore to a free Server trial instance. When importing the backup choose Project Import and select the clients project. Once the import is complete create an export.

There is a current feature request JRA-34307 to enable project exports. If it's something you're interested in I encourage you to vote and watch this issue as it is highly visible by the engineering team responsible for it's resolution. Also, feel free to leave comments further explaining your experience.

0 vote

Nope, you can't do this.  JIRA has a complete export, and you can do projects, but there's no way to take assorted random stuff from one JIRA to another like that.

You'll need to create them a new account in the target JIRA, then decide on what projects and issues to transfer, then work out a transfer method (probably export everything, then use the project import after doing some cleansing of the issue data you don't want).   I'd use Botron's project addon to transfer the configurations accross, but there's nothing to handles a users dashboards or filters at all.

Hello Rebecca

Try contacting JIRA support first. They could help you with your request.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

472 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you