We've upgraded to Service Desk 2.0.2 and began using the email submission feature. However, when users reply to the email notifications the comment in the issue includes the additional reply data such as quotes, HTML, etc. Previously we were using JIRA's regular mail handlers to handle issue creation and commenting via email and had a regex that worked to remove old reply data.
Is it possible to strip reply data when a user replies via email using the new Service Desk email submission feature?
I have the same problem with JIRA Service Desk and searched a little.
Found an open Task, which seams to handle what we need, but it is still a "todo": https://jira.atlassian.com/browse/JSD-466
Is it really not possible to strip quoted text in Service Desk Mails?
I hope I can revive this thread and we'll get some answers.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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