Can you strip old reply data from email messages with Service Desk's email handler?

We've upgraded to Service Desk 2.0.2 and began using the email submission feature. However, when users reply to the email notifications the comment in the issue includes the additional reply data such as quotes, HTML, etc. Previously we were using JIRA's regular mail handlers to handle issue creation and commenting via email and had a regex that worked to remove old reply data.

Is it possible to strip reply data when a user replies via email using the new Service Desk email submission feature?

3 answers

Hi,

I have the same problem with JIRA Service Desk and searched a little.

Found an open Task, which seams to handle what we need, but it is still a "todo": https://jira.atlassian.com/browse/JSD-466

 

Is it really not possible to strip quoted text in Service Desk Mails?

I hope I can revive this thread and we'll get some answers.

 

Regards

Maik

Please through the service desk handlers we are unable to strip signatures on create and also to strip old comment on customer reply,,, can we have this please 

Comments in https://jira.atlassian.com/browse/JSD-466 has good workaround advice.

Look for mentions of this file: atlassian-jira/WEB-INF/classes/outlook-email.translations

 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

689 views 4 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot