We've upgraded to Service Desk 2.0.2 and began using the email submission feature. However, when users reply to the email notifications the comment in the issue includes the additional reply data such as quotes, HTML, etc. Previously we were using JIRA's regular mail handlers to handle issue creation and commenting via email and had a regex that worked to remove old reply data.
Is it possible to strip reply data when a user replies via email using the new Service Desk email submission feature?
I have the same problem with JIRA Service Desk and searched a little.
Found an open Task, which seams to handle what we need, but it is still a "todo": https://jira.atlassian.com/browse/JSD-466
Is it really not possible to strip quoted text in Service Desk Mails?
I hope I can revive this thread and we'll get some answers.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot