My organization wants the ability for internal employees who have Service Desk access to be able to create feature requests, but we do not want our customers to see this request type when they submit a request through their portal. Is this possible, and how do I set this up?
We released this feature as a part of the Enhancer for Jira Service Desk. You can restrict access to a request types based on Project Roles, Groups, Language, Time Zone, and SLA Calendars. More options will be available soon. This is a commercial app, however, I’m sure other features is the app are also useful.
In case of any questions feel free to contact us at email@example.com
@Angie Vonnahme, as my followup suggests it cannot be done from the portal if you hide from the portal. As an agent you generally don't work in the portal you work in the application itself where the request type can easily be changed via the drop down. Hope this makes sense. Or consider Matt's suggestion and not hide.
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