I don't know the answer to the first. The answer to the second is "no". I should, of course, point out that those answers aren't really that important because the data is in a US data centre, and hence subject to the Patriot Act which means they're utterly insecure by design, but hey... However, I would raise this as a direct question on Atlassian's support site, and link it back here. Those are really good questions, and I'd hope both answers get added to their documentation!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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