Can you help get our Email Handler functioning properly?

Recently our email password expired, and tickets were not getting created via emails. However, upon changing the password and updating the information in JIRA, it is still not working. 


I am unsure where to go from here. 

1 answer

This widget could not be displayed.
Jack Brickey Community Champion Oct 11, 2017

I ran into this same issue. If memory serves I removed & re-added the email address entirely. I'm not 100% sure what finally resolved my issue as that was many months ago and just recalled trying several things. When we finally figured out the RC we set pwd to never expire.

Thank you for the response! Once I started digging a little further, I realized I was never looking under the Project Settings. I was only checking my System settings. Once I re-added the email to the Project (with correct password that is now set to never expire) everything is back to working. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,794 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you