Can you format Smart Value text fields?

[Jessica Thorson]

We have a "Most Recent Comment" field that updates every time there is a comment so we can view it on our queues. We'd like to format this field according to who made the comment, such as blue text vs red text, bold vs plain etc. 

Our condition rule is working, but the only formatting info I've been able to find is at the link below, which basically limits us to formatting to all caps as our only way of differentiating the comments: {{issue.comments.last.body.toUpperCase()}}

Again, the rule is working correctly, so we don't need help with that, I'm just wondering if there's another way to format or more options that aren't at this link?

https://docs.automationforjira.com/working-with-issue-data/working-with-strings.html#how-to-use 

Thank you!

[Meg Holbrook]

Hey @Jessica Thorson - I'm enjoying your fluffy unicorn. Welcome to the Community!

As far as I'm aware, formatting is stripped when you're viewing text in a queue, so this wouldn't be possible. 

Is there a way you could append the smart value for the user name of the person commenting to the beginning of the field text so that you would have more contextual information? 

Wish I could be more help, this is definitely an interesting use case!

[Jessica Thorson]

Hi Meg,

Thank you for your response! I'll probably end up just using the below:

REPORTER: {{issue.comments.last.body.abbreviate(100)}}

While I have you here... :)

Our condition rule is below, where we have to add each tech's name individually.. any suggestions on how to make it role based instead so we don't have to maintain the condition as we have turnover on the team?

First Value: {{issue.comments.last.author}}

Condition: Contains Regular Expression

Regular Expression: (username1|username2)

Thanks!

[Meg Holbrook]

Hm, not that i can think of, but I haven't worked a lot with user properties and the like. 

Depending on what tool you're using, may be able to have a chat with the vendor and get some answers.