Can you document an Incident after it happened in Jira with correct creation date and SLA? (Script)

Case: 

Incident happens on 30. Nov. 2 am. Solved at 3am. Not reported in Jira, not documented in Jira.

On 1.Dez we want to document it in Jira. It should be with Issue Creation Date 30.nov an with correct SLA.

Script:

We would like to solve it with Scriptrunner. Maybe a Post Function Script or with a Script Listener.

 

Do you know this case?

Which fields do we have to overwrite to display the correct data?

 

Thank You very much,

Cheers,

Michael

1 answer

0 vote
Ivan Tovbin Community Champion Dec 18, 2017

For created and resolution dates I'd use setCreated(Timestamp created) and setResolutionDate(Timestamp resolutionDate) methods of the MutableIssue interface. 

As for SLA fields, I'm not so sure. Not very familliar with JSD Java API

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