Incident happens on 30. Nov. 2 am. Solved at 3am. Not reported in Jira, not documented in Jira.
On 1.Dez we want to document it in Jira. It should be with Issue Creation Date 30.nov an with correct SLA.
We would like to solve it with Scriptrunner. Maybe a Post Function Script or with a Script Listener.
Do you know this case?
Which fields do we have to overwrite to display the correct data?
Thank You very much,
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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