Can you disable Service Desk SLA feature for a project that only want to use the portal feature?

Andrew Morin
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May 4, 2015

Can you disable Service Desk SLA feature for a project that only want to use the portal feature?

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Jaime S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 4, 2015

Hi, Andrew.

You should be able to do that by deleting all SLA metrics from the project.

All SLA metric pages have a delete button. Just delete them all and you won't have SLAs for the project anymore.

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

Alberto Lobera May 31, 2017

Be careful, if you use JSD 3.5.0, delete all default SLA and try to create a custom SLA, instance keep loading with an error.

 

Related: https://jira.atlassian.com/browse/JSDSERVER-5111

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