Can you disable Service Desk SLA feature for a project that only want to use the portal feature?

Can you disable Service Desk SLA feature for a project that only want to use the portal feature?

1 answer

2 votes

Hi, Andrew.

You should be able to do that by deleting all SLA metrics from the project.

All SLA metric pages have a delete button. Just delete them all and you won't have SLAs for the project anymore.

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

Be careful, if you use JSD 3.5.0, delete all default SLA and try to create a custom SLA, instance keep loading with an error.

 

Related: https://jira.atlassian.com/browse/JSDSERVER-5111

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