I have selected and ordered a set of fields for each request type in a service desk portal related to a project individually. It seems like there should be a way to set a default set of fields, and their order for a service desk even if the fields in the request are optional. I used the required setting to bring in some fields, but I really just want to have a default set of fields for any request types that are added to the service desk. Is there any way to do this?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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