I have selected and ordered a set of fields for each request type in a service desk portal related to a project individually. It seems like there should be a way to set a default set of fields, and their order for a service desk even if the fields in the request are optional. I used the required setting to bring in some fields, but I really just want to have a default set of fields for any request types that are added to the service desk. Is there any way to do this?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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