Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with:
Hi (Full name of reporter), – (Full name of agent)
Can this auto populate text be changed or removed?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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