Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with:
Hi (Full name of reporter), – (Full name of agent)
Can this auto populate text be changed or removed?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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