Can you change auto populate text in Service Desk comments?

Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with:

Hi (Full name of reporter),

– (Full name of agent)

Can this auto populate text be changed or removed?

2 answers

1 accepted

You can remove this text by going to your profile and looking under "Service Desk Preferences" and turning off "Pre-populated commenting".

The answer above mentions nothing about CHANGING the text that is used... Is that possible? 

 

We would also be interested in this.  We like the feature, but want to change the text.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,060 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you