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Can you change auto populate text in Service Desk comments?

Nathan McQueen Jan 19, 2016

Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with:

Hi (Full name of reporter),

– (Full name of agent)

Can this auto populate text be changed or removed?

2 answers

1 accepted

2 votes
Answer accepted
Dylan Robinson Jan 19, 2016

You can remove this text by going to your profile and looking under "Service Desk Preferences" and turning off "Pre-populated commenting".

Shane Johnson May 04, 2016

The answer above mentions nothing about CHANGING the text that is used... Is that possible? 

 

0 votes
Trevan Householder Mar 08, 2016

We would also be interested in this.  We like the feature, but want to change the text.

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