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Can you change auto populate text in Service Desk comments?

Nathan McQueen
Nathan McQueen January 19, 2016

Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with:

Hi (Full name of reporter),

– (Full name of agent)

Can this auto populate text be changed or removed?

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Dylan Robinson
Dylan Robinson January 19, 2016

You can remove this text by going to your profile and looking under "Service Desk Preferences" and turning off "Pre-populated commenting".

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Shane Johnson1
Shane Johnson May 4, 2016

The answer above mentions nothing about CHANGING the text that is used... Is that possible? 

 

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Trevan Householder_Isos-Tech-Consulting_
Trevan Householder_Isos-Tech-Consulting_
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March 8, 2016

We would also be interested in this.  We like the feature, but want to change the text.

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