Can you add the Cusomer/Company field in created ticket e-mail

[Robert Ljunggren]

We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the configuration.

Please see the images attached.

[Susan Hauth _Jira Queen_]

Hi,

You can add custom fields into the velocity templates:

https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps/adding-custom-fields-to-email

Is that what you mean?

Susan

[Robert Ljunggren]

I ran through that and still the Customer field does not show when the ticket is created.  See image attached.

[Robert Ljunggren]

I can be the only one that asked for this, it should be a simple edit to the e-mail template to better the product!

[Susan Hauth _Jira Queen_]

Is it the Organization field you want to see on email?  Or a custom field?

[Robert Ljunggren]

It is a Custom Filed i have the ID number entered it in as started in the URL you listed. But i have the e-mails coming out of Jira as HTML not text.

[Robert Ljunggren]

Anything?