Can you add the Cusomer/Company field in created ticket e-mail

We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the configuration.

 

Please see the images attached.Jira service.PNG

1 answer

0 votes
Susan Hauth Community Champion Sep 26, 2017

Hi,

You can add custom fields into the velocity templates:

https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps/adding-custom-fields-to-email

Is that what you mean?

Susan

I ran through that and still the Customer field does not show when the ticket is created.  See image attached.

I can be the only one that asked for this, it should be a simple edit to the e-mail template to better the product!

Susan Hauth Community Champion Sep 27, 2017

Is it the Organization field you want to see on email?  Or a custom field?

It is a Custom Filed i have the ID number entered it in as started in the URL you listed. But i have the e-mails coming out of Jira as HTML not text.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

213 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you