Can you add the Cusomer/Company field in created ticket e-mail

We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the configuration.


Please see the images attached.Jira service.PNG

1 answer

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Susan Hauth Community Champion Sep 26, 2017


You can add custom fields into the velocity templates:

Is that what you mean?


I ran through that and still the Customer field does not show when the ticket is created.  See image attached.

I can be the only one that asked for this, it should be a simple edit to the e-mail template to better the product!

Susan Hauth Community Champion Sep 27, 2017

Is it the Organization field you want to see on email?  Or a custom field?

It is a Custom Filed i have the ID number entered it in as started in the URL you listed. But i have the e-mails coming out of Jira as HTML not text.

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