We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the configuration.
Please see the images attached.
You can add custom fields into the velocity templates:
Is that what you mean?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs