Can you add more selections in the POST Actions issue field options?

[Dimitar Dimitrov]

Hey guys, 

I want to create a POST action for a transition I have in a workflow in JSD. What I want to do as an end result is to be able to convert an incident to a service request using that transition (in cases where the type of ticket has not been categorized properly).

So I create a transition and show it on the portal, so far so good. Then I want to see the POST actions for that transition and add a post action which updates the 'issue type' from 'incident' to 'service request', which are both existing in my project issue types.

However, when I add the post action and try to choose the issue type, I am given a short list of options to choose from and 'issue type' is not there. Can I add it to that list? Anyone done that? 

[Alexey Matveev]

It is not that simple to change an issue  type, because issue type influences many other things like screens, workflows and etc. You can use ScriptRunner to write a post function, which will change the  issue type.

[Dimitar Dimitrov]

Yeah, @Alexey Matveev I thought so. Hm, okay, I guess an easier way would be to actually close the incident from that transition, and then add a post action to the transition to open another related issue of type Request. It would be cleaner anyway.  

[Alexey Matveev]

If it is ok with your requirements, then it is a cleaner solution definately.

[Dimitar Dimitrov]

It's OK, but I am having another challenge - when I go and edit my workflow, I select the transition and then I try to add a post function. I choose to add a post function which creates an issue from a template, but at the page of the association there is no Save button at all? And I cannot add the post function. Is that normal or am I tripping?