Can you add existing confluence pages to a Knowledge Base?

[Jake Friesen]

Instead of creating new pages from inside Service Desk, can I refer to existing confluence pages and make them part of the Knowledge Base articles.

[Angélica Luz · Accepted solution]

Hello Ken,

Welcome to Atlassian Community!

When linking Confluence to a Jira Service Desk project, it's possible to link an existing space with pages that were already created. 

It's not possible to link separated pages for different spaces.

For more details, please check the documentation below:

• Set up a knowledge base so customers can serve themselves

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica