Can you add a wildcard email address in Service Desk

Suppose I wanted anyone in an organisation (Domain) to email the Service Desk as a customer, am I able to add a wildcard email address?


For example * for anyone emailing from





1 answer

0 votes

Hi Dan,

At the moment, it does not appear that this is possible to do with Jira Service Desk.  But there is a feature request to add this that is being tracked in for Server and for Cloud.

I would recommend watching those issues for updates.  Should this feature be added to Service Desk, those ticket would likely be updated first to indicate which version this would be released on.


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