Can you add a wildcard email address in Service Desk

Suppose I wanted anyone in an organisation (Domain) to email the Service Desk as a customer, am I able to add a wildcard email address?

 

For example *@domain.com for anyone emailing from domain.com?

 

Thanks!

 

Danny

1 answer

0 votes

Hi Dan,

At the moment, it does not appear that this is possible to do with Jira Service Desk.  But there is a feature request to add this that is being tracked in https://jira.atlassian.com/browse/JSDSERVER-4417 for Server and https://jira.atlassian.com/browse/JSDCLOUD-4417 for Cloud.

I would recommend watching those issues for updates.  Should this feature be added to Service Desk, those ticket would likely be updated first to indicate which version this would be released on.

Regards,
Andy

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

631 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot