Can you add a wildcard email address in Service Desk

Suppose I wanted anyone in an organisation (Domain) to email the Service Desk as a customer, am I able to add a wildcard email address?

 

For example *@domain.com for anyone emailing from domain.com?

 

Thanks!

 

Danny

1 answer

0 vote

Hi Dan,

At the moment, it does not appear that this is possible to do with Jira Service Desk.  But there is a feature request to add this that is being tracked in https://jira.atlassian.com/browse/JSDSERVER-4417 for Server and https://jira.atlassian.com/browse/JSDCLOUD-4417 for Cloud.

I would recommend watching those issues for updates.  Should this feature be added to Service Desk, those ticket would likely be updated first to indicate which version this would be released on.

Regards,
Andy

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you