Can we show elapsed time in jira SLA ?

My case is:

Lets say SLA goal is set to 4h.The SLA timer begins as SLA starts. and lets say SLA completes after 45 mins. Then the SLA timer shows the SLA complete before 3:15(which is remaining time to meet the SLA).


I want after the SLA complete It should show "45min"(The actual elapsed time).


Is it possible in to show this ?

Any suggestions ?



2 answers


This is not currently possible, but has been requested by others:

You're best bet is to vote for that feature request. We use the number of votes when deciding which features to implement in future releases of JIRA Service Desk.


Developer, JIRA Service Desk


We already released Toolbox for JIRA Service Desk and you can display SLA elapsed times as a custom field with different formats,

  • Default View ( dd:hh:mm )
  • Friendly ( XXd XXh XXm )
  • Millisecond ( XXXXXX msec )

Moreover, You can contact with for your other format requests and new requests for JIRA Service Desk functionality to extend our plugin.

Best regards,

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